FAQs

  • Do you deliver all over the UAE?
    Yes, we offer free delivery to all locations in the UAE.

  • Do you offer Cash on Delivery?
    Yes, Cash on Delivery is available for all orders.

  • How long will my order take to arrive?
    Orders usually arrive within 3–7 business days.

  • Do I have to pay any hidden fees?
    No, our prices are transparent and include VAT (if applicable).

  • Can I track my order?
    Yes, tracking details will be provided once your order is shipped.

  • What payment methods do you accept?
    We currently accept Cash on Delivery and may offer online payments soon.

  • Can I cancel my order?
    Yes, you can cancel before it is shipped. Contact us immediately for assistance.

  • Do you ship internationally?
    Currently, we only deliver within the UAE.

  • What happens if I receive a damaged item?
    Contact us within 24 hours of receiving your order with photos, and we’ll arrange a replacement or refund.

  • Are your products genuine?
    We work with trusted suppliers to provide high-quality products.

  • What if I’m not at home during delivery?
    Our courier will contact you to reschedule delivery.

  • Can I change my delivery address after ordering?
    Yes, contact us within 12 hours of placing the order.

  • Do you have a physical store?
    No, we operate 100% online for your convenience.

  • Can I order multiple products in one order?
    Yes, you can add as many items as you like to your cart.

  • Do you offer bulk discounts?
    For large orders, contact us for a custom offer.

  • Is my personal information safe?
    Yes, we use secure systems to protect your data.

  • Do you have a return policy?
    Yes, you can return eligible products within 7 days.

  • What if the item is out of stock after I order?
    We’ll notify you immediately and offer an alternative or refund.

  • How do I join your newsletter?
    Enter your email in the signup box and click subscribe.

  • How can I contact you?
    Email us at fahim.hameed@gmail.com.